Privacy Policy

Effective Date: March 1, 2026

Last Updated: March 1, 2026

This Privacy Policy explains how Altaif Currency Exchange (“Altaif”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you use our services, visit our website, or interact with our mobile applications.

This policy applies to:

taifco.com
The Altaif Go Portal (online.taifco.ca)
Altaif Currency Exchange in-person services
The ALTAIF GO mobile application (iOS and Android)

By using our website, services, or mobile applications, you agree to the practices described in this Privacy Policy.

Who We Are and Application of This Privacy Policy

This Privacy Policy applies to Altaif Currency Exchange, a Canadian Money Services Business registered with FINTRAC (Registration No: M08033834), providing currency exchange, money transfer, and related financial services.

Our services may be accessed through:

Our website at taifco.ca
The Altaif Go Portal at online.taifco.ca
Our physical service locations in Ottawa, Ontario
The ALTAIF GO mobile application

Altaif Currency Exchange is responsible for collecting and managing your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Our Privacy Officer is accountable for our compliance with this policy and can be contacted at:

Privacy Officer, Altaif Inc.

Unit 109- 1729 Bank St., Ottawa, Ontario K1V 7Z5

Email: cs@taifco.com

Telephone: 613-260-2338

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website or applications.

Privacy Principles

Altaif Currency Exchange follows the ten fair information principles set out in Schedule 1 of PIPEDA. Personal information collected by Altaif will be:

Collected only with your knowledge and, where required, your consent
Used only for the purposes identified at or before the time of collection
Limited to what is necessary for the identified purposes
Accurate, complete, and kept up to date as necessary
Retained only as long as necessary to fulfill the identified purposes or to meet legal obligations
Protected by security safeguards appropriate to the sensitivity of the information

Personal information means any information about an identifiable individual, whether recorded or not.

Personal Information We Collect

We may collect personal information when you:

Use our currency exchange or money transfer services
Register on our website or the ALTAIF GO app
Use the Altaif Go Portal at online.taifco.ca
Contact our customer service team
Complete forms or identification verification
Visit our website
Subscribe to our newsletter or marketing communications

Identity Information

Full legal name
Date of birth
Residential address
Email address
Telephone number
Government-issued photo identification (e.g., passport, driver’s licence)
Occupation or nature of principal business
Signature

Transaction Information

Details of currency exchange and money transfer transactions
Beneficiary name and contact information
Payment method and related details
Last four digits of payment card (when applicable)
Purpose of transaction (where required for compliance)

Technical Information

When you use our website or the ALTAIF GO app, we may automatically collect:

IP address
Device type and unique device identifiers
Browser type and version
Operating system
App usage data and session information
Pages visited and time spent on pages
Referring URL

Cookies and Website Technology

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your experience. We use the following types of cookies:

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as security, network management, and accessibility. You cannot opt out of these cookies.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on pages, and any error messages encountered. This data helps us improve the website experience.

Functional Cookies

These cookies allow our website to remember choices you make (such as language preferences) and provide enhanced features.

You may disable non-essential cookies through your browser settings. However, some website features may not function properly if cookies are disabled. For more information about cookies and how to manage them, visit your browser’s help documentation.

How We Use Your Personal Information

Service Provision

To provide currency exchange, money transfer, wire transfer, and related financial services.

Account Administration

To create and maintain your account, process your requests, and manage your E Card registration for the ALTAIF GO app.

Customer Support

To respond to inquiries, resolve service issues, and provide assistance by phone, email, or in person.

Compliance with Law

To comply with Canadian legal and regulatory obligations, including:

FINTRAC reporting and record-keeping requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) compliance
Client identification and verification obligations
Fraud prevention and detection

Security and Fraud Prevention

To protect customers and our business, detect suspicious activity, prevent fraud, and maintain the security of our systems.

Service Communications

To notify you about updates to our services, changes to our policies, or information relevant to your transactions.

Marketing (With Consent)

To provide information about our services, exchange rate highlights, and other updates that may interest you. You may opt out of marketing communications at any time (see Marketing Communications below).

Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where permitted or required by law. The form of consent may vary depending on the circumstances and the sensitivity of the information. In some cases, your consent may be implied (for example, when you initiate a transaction), while in other cases we may ask for your express consent.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Please note that withdrawing consent may affect our ability to provide certain services to you. For example, if you withdraw consent for us to process your identification information, we may be unable to complete currency exchange or money transfer transactions on your behalf, as this information is required by law.

In certain circumstances, we may collect, use, or disclose personal information without your consent as permitted by PIPEDA, such as when required by law, for fraud prevention, or to comply with a court order or subpoena.

Sharing Personal Information

Service Providers

We may share personal information with trusted third-party service providers who assist in operating our services, including:

Payment processors and money transfer networks (including wallet providers such as UPT, Suyool, Cash, Matensa, Zaky, and BOB)
Technology and infrastructure providers
Compliance, identity verification, and screening services
Customer support services

These providers are contractually required to protect your personal information and may only use it for the purposes for which it was shared.

Legal and Regulatory Authorities

We may disclose personal information when required or permitted by law, including to:

FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)
Law enforcement agencies
Government regulators and courts

Business Transfers

If Altaif Currency Exchange undergoes a merger, acquisition, or business restructuring, customer information may be transferred as part of that process. In such circumstances, we will take reasonable steps to ensure your personal information continues to be protected.

International Data Transfers

In some circumstances, personal information may be processed or stored outside Canada by our service providers or money transfer network partners. This may occur, for example, when processing international money transfers to recipient countries.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is held. Altaif ensures that appropriate contractual safeguards are in place to protect your personal information in accordance with PIPEDA.

Data Retention

Altaif retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

For financial services records, we are required under the PCMLTFA and FINTRAC regulations to retain transaction records, client identification records, and copies of reports submitted to FINTRAC for a minimum of five years from the date the record was created or the report was submitted. We may retain certain records for longer periods where required by other applicable laws or regulations.

When personal information is no longer required, we will securely destroy, erase, or anonymize it.

Security of Personal Information

Altaif Currency Exchange uses security measures appropriate to the sensitivity of the information to protect personal information against unauthorized access, disclosure, copying, use, or modification. These measures include:

Secure servers and firewalls
Encryption of data in transit and at rest, where appropriate
Access controls limiting information to authorized personnel
Employee confidentiality obligations and privacy training
Physical security measures at our service locations

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Breach of Security Safeguards

In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm to individuals, Altaif will:

Report the breach to the Office of the Privacy Commissioner of Canada as required by PIPEDA
Notify affected individuals as soon as feasible, providing information about the breach and steps they can take to reduce the risk of harm
Notify any other organizations or government institutions that may be able to reduce the risk of harm
Maintain a record of every breach of security safeguards involving personal information, as required by PIPEDA

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as reasonably possible.

Third-Party Websites

Our website and mobile applications may contain links to third-party websites, including government agencies, app store platforms, social media platforms, and financial service partners.

Altaif Currency Exchange is not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any external website before providing personal information. For more details, please see our External Links Disclaimer.

Marketing Communications

Altaif Currency Exchange may send promotional communications regarding our services, exchange rate updates, and other information if you have consented to receive them.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link included in any marketing email
Contacting us at cs@taifco.com or 613-260-2338

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as transaction confirmations or policy updates) as necessary.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete personal information
Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual limitations
Ask questions about how your personal information is handled
File a complaint regarding our privacy practices

To exercise any of these rights, contact our Privacy Officer at cs@taifco.com or by mail at the address listed below. We will respond to your request within 30 days. If we need additional time, we will notify you of the extension and the reasons for it.

Privacy Complaints

If you believe Altaif Currency Exchange has not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint by contacting our Privacy Officer.

We will investigate all complaints and respond as quickly as possible, typically within 30 days.

If you are not satisfied with our response, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec K1A 1H3

Telephone: 1-800-282-1376

Website: www.priv.gc.ca

Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Privacy Officer

Altaif Inc.

Unit 109- 1729 Bank St.
Ottawa, Ontario
K1V 7Z5

Telephone: 613-260-2338

Email: cs@taifco.com

Website: www.taifco.com